Good to know

Check-in and check-out
Check-in from 2 p.m.We request check-out by 10 a.m. on your day of departure.
If you plan to arrive after 7 p.m. please phone in advance.

Confirmation deposit
A booking is confirmed once a deposit has been transferred.

Cancellation policy
This sounds unpleasant and is for you as well as for us. Please inform us in plenty of time. Should a booking be cancelled, the deposit will be refounded until 60 days before arrival date.In case of cancellation within 14 days of the booked arrival date, 50% of the agreed total price will be charged.In case of late arrival, early departure or "no show" 70% of the agreed, not used services will be charged.

Special scheme COVID19 (status October 2020): 
As a family owned hotel with spacious accommodation units, we are still trying to offer you a relaxing and safe holiday. All services are available to you as usual and in compliance with the security measures.

In case of travel restrictions in connection with COVID-19, we grant a free cancellation period up to 7 days before the start of the trip. This regulation is valid for bookings until 11.04.2021. 

Find more about the COVID- SITUATION in South Tyrol.