Good to know

Check-in and check-out
Check-in from 2 p.m.We request check-out by 10 a.m. on your day of departure.
If you plan to arrive after 7 p.m. please phone in advance.

Confirmation deposit
A booking is confirmed once a deposit has been transferred.

Cancellation policy
This sounds unpleasant and is for you as well as for us. Please inform us in plenty of time.

 

For cancellations made up to 31 days before the date of arrival, the deposit will be refunded.
For cancellations within 30 to 15 days prior to arrival, 50% of the total booking will be charged.
For cancellations within 14 to 1 day prior to arrival, 70% of the total booking will be charged.
For cancellations on the day of arrival, in case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.

Special scheme COVID19 (status 25.03.2021): 

As a family owned hotel with spacious accommodation units, we are still trying to offer you a relaxing and safe holiday. All services are available to you as usual and in compliance with the security measures.

- Hygiene and cleanliness are a matter of course for us and are now intensified even further.
- The general distance rules apply in the hotel; if the distance cannot be granted, the obligation to wear a mouth and nose protection applies.
- our employees wear mouth and nose protection
- there are sufficient disinfection facilities available

In case of official travel restrictions in connection with COVID-19, we grant a free cancellation period up to 7 days before the start of the trip. This regulation is valid for bookings until 31.10.2021. 

Find more about the COVID- SITUATION in South Tyrol.